, , , , , , , , ,

New Support Center and search experience provide better answers faster

The new Dynatrace Support Center delivers omnichannel self-service support and search to make it as quick and easy as possible for our customers to find the information they’re looking for. Frictionless…
, , , ,

Integrating Dynatrace ONE through Chat at NYCM

How can you be a full-time IT Systems Engineer taking care of enterprise infrastructure while also being responsible for enterprise monitoring from an administrative and monitoring as a service perspective? Chad Turner, IT Systems Engineer at…
, , , , , ,

Session Replay: bullet-proof strategy for customer support

If a picture is worth a thousand words, then what is a video worth? Well…the exact amount to win your case—and nowhere is this more true than in the realm of Customer Support. In any given transactional website, typically users…
, , ,

Introducing MuleSoft’s Ideas Portal

We’re happy to announce the release of MuleSoft’s Ideas Portal – where any user with a support login for Anypoint Platform can post new product enhancement ideas or upvote any existing ideas submitted by others in the community.…
, , , , ,

MuleSoft Support: Our goal is to be the voice of the customer

At MuleSoft, we’re privileged to work with numerous organizations to create transformative technology. But a lot of those innovations are technologically very precise, which means on occasion architects and engineers need some help with…
, ,

Support from the Source: Getting Official Docker Support

Docker is the open platform to build, ship and run any application, anywhere. Whether legacy or microservices, Linux or Windows, Docker provides an OS, infrastructure and application architecture agnostic platform for developers and IT organizations…