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How to get the most value out of Session Replay: Use cases and examples

At Dynatrace, we’re constantly striving to come up with solutions that can help modernize your performance and user experience monitoring strategies. Session Replay is one such feature, allowing you to capture and visually replay your…
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RUM: the secret to customer satisfaction at Royal Caribbean

Customer experience is the key driver to success across the service industry. Nowhere is this more apparent than in the highly-competitive cruise industry, where passenger satisfaction is the highest priority. At this year’s Perform Event,…
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Deliver digital experience excellence with Session Replay

  Digital experience is a highly critical aspect of customer and brand satisfaction. Your customers expect high speeds, constant availability, and predictable outcomes. When done correctly, the technology moves to the background and what…
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Session Replay: bullet-proof strategy for customer support

If a picture is worth a thousand words, then what is a video worth? Well…the exact amount to win your case—and nowhere is this more true than in the realm of Customer Support. In any given transactional website, typically users…
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Perform 2018 Day 2: How I Learned to Stop Worrying About Complexity

Some of the biggest names in the world – including a few familiar faces from Dynatrace – joined us on the mainstage today to share their digital performance stories: the ups, the downs and the value that Dynatrace adds to their lives. But,…