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RUM: the secret to customer satisfaction at Royal Caribbean

Customer experience is the key driver to success across the service industry. Nowhere is this more apparent than in the highly-competitive cruise industry, where passenger satisfaction is the highest priority. At this year’s Perform Event,…
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Deliver digital experience excellence with Session Replay

  Digital experience is a highly critical aspect of customer and brand satisfaction. Your customers expect high speeds, constant availability, and predictable outcomes. When done correctly, the technology moves to the background and what…
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Session Replay: bullet-proof strategy for customer support

If a picture is worth a thousand words, then what is a video worth? Well…the exact amount to win your case—and nowhere is this more true than in the realm of Customer Support. In any given transactional website, typically users…
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Perform 2018 Day 2: How I Learned to Stop Worrying About Complexity

Some of the biggest names in the world – including a few familiar faces from Dynatrace – joined us on the mainstage today to share their digital performance stories: the ups, the downs and the value that Dynatrace adds to their lives. But,…