, , , , , , ,

Giving data a heartbeat

I love data. I have spent virtually my entire career looking at data. Synthetic data, network data, system data, and the list goes on. In recent years, the amount of data we analyze has exploded as we look at the data collected by Real User…
, , , ,

RUM: the secret to customer satisfaction at Royal Caribbean

Customer experience is the key driver to success across the service industry. Nowhere is this more apparent than in the highly-competitive cruise industry, where passenger satisfaction is the highest priority. At this year’s Perform Event,…
, , , , ,

The pitfalls of traditional synthetic monitoring (part 2)

In my last blog article, I used Activison’s 1980’s blockbuster video game Pitfall to highlight the Pitfalls of Traditional Synthetic Monitoring.  I argued that traditional synthetic monitoring can be described…
, , , , ,

The pitfalls of traditional synthetic monitoring (part 1)

Cover art for Pitfall!™ by Activision®If you’re a child of the 80’s and a gamer at heart (or just love retro gaming systems), then you may be familiar with Atari’s blockbuster game, “Pitfall!”. Released…
, , , , , ,

App in a Box – Part 2 – The Customer Perspective

The Customer Perspective In this series, we are reviewing the various approaches to enterprise application monitoring and their performance cost-benefit analysis.  If you haven’t read the first post, please start at the beginning.…
, , , , , ,

Real User Monitoring (RUM) browser extension for 3rd-party SaaS vendors

With the rapid adoption of SaaS vendor-provided applications in the enterprise (for example, Salesforce, Workday, Sharepoint, and Office 365), companies are increasingly looking for ways to ensure the customer experience and performance of the…
, , , , , , , , , , , ,

Business Innovation through APM Metrics-Driven DevOps

Innovating faster to meet end-user demand is one of the challenges addressed by DevOps. DevOps bridges the knowledge gap about the impact between business and application teams. Application teams have to better understand the impact they have…
, , , , , , , , , , , , ,

Customer complaint resolution in today’s digital multi-channel world!

I have seen many companies struggle to find out what issues may be driving customer complaints when they come in to a support or service center, and today’s digital multi-channel strategies do not make it easier. With customer complaints,…
, , , ,

‘Tis the Season for Dynatrace

Twas the night before “go live” and everyone knew,If the code didn’t work, their careers would be through.The code was reviewed and load tests were started,Every metric was precisely charted. The results came back and they…
, , , , , , , , , , , ,

Why WAN optimization requires performance management

WAN optimization can only be as efficient as you let it be. Recently I’ve seen a good example that illustrates how, without diligent application performance management, multi-million WAN optimization investments can quickly turn into a…