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How retailers use APIs to reinvent shopping

The retail industry is undergoing a massive change due to technology. In Asia, online retailers are flourishing because of their ability to target consumers anytime, anywhere, and across international borders. However, many traditional retailers…
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The power of connectivity in retail

Retailers have long understood that ‘knowing the customer’ is crucial for maintaining loyalty and standing apart from the competition. Today, in the age of Amazon, it’s more critical than ever for retailers to access and…
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The future of digital retail

The retail landscape is becoming increasingly competitive, with Amazon repeatedly disrupting the industry. It can seem like the retail industry is in crisis; what is actually happening, though, is that the retail industry is undergoing some…
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Why retailers must embrace the ‘Integration of Things’

ECommerce is thriving in the UK. According to IMRG, £133 billion was spent online in 2016—a number expected to increase by 14 percent this year largely due to sales made on smartphones. As a result, traditional retailers need to…
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Real-time, all the time and the impact on customer experience

We all seem to take it for granted now. We go to a retailer’s website or mobile application. We click on the product we want. Instantly, we have access to inventory levels, expanded product descriptions and specifications, what other people…
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Webinar: Creating Omnichannel Brand Experiences with New York & Company

If there is one takeaway from our Connected Consumer Report, it’s this: customers demand and expect a tailored omnichannel experience across every touchpoint with a company.However, the majority of customers are not getting this experience.…
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When Top Executives Get Digital Transformation Wrong

At a recent conference, Mike Schlotman, the CFO of US grocery chain Kroger, responded to Amazon’s recent purchase of Whole Foods and what that would mean for the grocery retail industry. He said, “Part of me refuses to believe that…
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The Future of the Online Retail Industry

As online retail grows and more shoppers move to the web, retailers will face a series of challenges. How can they best prepare for the successful future of the online retail industry?The online retail industry has witnessed significant growth…
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Customer Success Story: House of Fraser’s Integration Strategy

Julian Burnett, the CIO and an Executive Director at the House of Fraser, has a problem that many businesses can identify with. Legacy systems need to be modernized, supply chains have to be updated, new channels have to be brought online —…
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The Eight Retail Trends You Need to Know From Retail Week Live

“Retail matters”; that was the declaration last week by the Editor-In-Chief of RetailWeek at the start of their 2017 flagship conference in London. It might be biased for the leading-UK retail conference to declare their industry…