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RUM: the secret to customer satisfaction at Royal Caribbean

Customer experience is the key driver to success across the service industry. Nowhere is this more apparent than in the highly-competitive cruise industry, where passenger satisfaction is the highest priority. At this year’s Perform Event,…
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How Custom Converse All-Stars Caused Chaos at Dynatrace

As we begin the countdown to Perform 2019, I reflected on our ‘sneakers for speakers’ All-Stars Program that has taken off like free giveaways at an AWS event, since its first appearance at Perform 2018. We came up with the idea…