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Modern supply chain management

Digital disruption is having a profound effect on every industry, but the changes are perhaps most striking in industries like manufacturing, transportation logistics, and retail. Companies must be able to deliver new products and experiences,…
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Building a unified banking platform — an architecture overhaul with MuleSoft

With the world becoming increasingly digital and customer preferences radically changing, one global top-tier bank found itself handicapped by its complex technology landscape. In the 1990s, the bank held hundreds of billions of dollars…
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HRM integration: the first step to improving employee experiences

The HR tech market is projected to reach $30B by 2025. In addition to leading vendors like Workday, Oracle PeopleSoft, ServiceNow, and Coupa, there is a rapid increase in the number of vendors that specialize in HR automation, recruiting,…
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HR automation: Technology that drives employee experience

Employee engagement has a significant impact on a company’s performance. MIT research shows that companies with top-quartile employee experience achieve twice the innovation, double customer satisfaction ratings, and 25% higher profits…
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How Tic:Toc delivers instant home loans with MuleSoft

Tic:Toc, an Australian fintech company, has been working to create a fully automated online home loan application system since its conception in 2015. By removing inefficiencies in the home loan approval and fulfillment process, the company…
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Security, APIs, and the future of government services

As I mentioned in my previous blog post, it seems that delivering real digital government services are being held back for two principal reasons: firstly, the inertia caused by legacy IT systems (the solution to be covered in my next post!),…
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Should businesses bank on APIs to solve the legacy conundrum?

It is imperative for banks and other financial services businesses to ‘go digital’, in response to legislation (i.e., PSD2) and to increasing pressure from smaller, more nimble fintechs.Traditional financial services firms have a…
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3 steps to unlock connected customer experiences in insurance

The insurance industry is operating in an age of radical disruption. Traditional insurers are no longer safe, with insurtechs challenging incumbents to rethink their business and operating models.  The diversification of product offerings…
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How retailers use APIs to reinvent shopping

The retail industry is undergoing a massive change due to technology. In Asia, online retailers are flourishing because of their ability to target consumers anytime, anywhere, and across international borders. However, many traditional retailers…
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Joining the insurtech revolution

Despite the insurance industry’s reputation as a laggard when it comes to technological innovation, it is undergoing massive change as traditional providers race to digitally transform. The change is being driven by the enormous pressure…