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Customer complaint resolution in today’s digital multi-channel world!

I have seen many companies struggle to find out what issues may be driving customer complaints when they come in to a support or service center, and today’s digital multi-channel strategies do not make it easier. With customer complaints,…
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Cloud-Native Evolution: How Companies Go Digital

I’m pleased to announce that we’ve just released a new book on cloud migration strategies, reflecting on our experiences and lessons-learned in working with many industry leading companies around the world. It is co-authored by Peter…
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Cloud-Native Evolution: How Companies Go Digital

I’m pleased to announce that we’ve just released a new book on cloud migration strategies, reflecting on our experiences and lessons-learned in working with many industry leading companies around the world. It is co-authored by Peter…
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2016 Election – Digital Transformation at the State Level

We are 24 hours away from the end to the 2016 Election Cycle, and as a historic campaign comes to a close all eyes turn toward the “battleground” states.  With fears of cyber attack being discussed in the media I decided to…
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Diagnosing Sitecore Performance Problems

Website performance is incredibly important for most companies. This is especially true in situations where a website might be accessed by a huge number of customers within a short period of time (think Black Friday or a utility company with…
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Scaling Continuous Delivery: Shift-Left Performance to Improve Lead Time & Pipeline Flow

Transforming from Agile to Continuous Delivery by embracing DevOps Best Practices and a high degree of Automation is a desirable goal for many IT organizations. The biggest challenge I’ve seen when recently talking with companies such…
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Proving Availability and Performance in a Citrix Environment

In my role as a Dynatrace Consultant I’ve had the opportunity to visit customers repeatedly over extended periods of time. This has allowed me to contribute to different approaches to solving problems, and to observe how well the solutions…
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Continuous Innovation with Dynatrace AppMon & UEM 6.5

Customer-centric innovation, more frequent deployments, the adoption of new stack and PaaS (Platform as a Service), as well as breaking up the monolith into micro-services, are several of the trends we can’t escape when following the hot…
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Monitoring GO Applications with Dynatrace

Providing fast feedback is a key aspect of continuous integration, so kicking off a new build when changes are committed is a common practice in modern software development. One cool visualization of the current builds (trunk and latest sprint)…
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Winter Holiday in July: How Amazon Preps its Performance for Prime Day

Last week Amazon announced that Amazon Prime Day will be July 12. The team here at Dynatrace loves watching and analyzing the performance of retail sites (something we’ve been doing for over a decade) to see how big brands stack up. There…