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A Tale of Two Load Balancers

It was the best of load balancers, it was the worst of load balancers, it was the age of happy users, it was the age of frustrated users. I get to see a variety of interesting network problems; sometimes these are first-hand, but more frequently…
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Customer complaint resolution in today’s digital multi-channel world!

I have seen many companies struggle to find out what issues may be driving customer complaints when they come in to a support or service center, and today’s digital multi-channel strategies do not make it easier. With customer complaints,…
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Why WAN optimization requires performance management

WAN optimization can only be as efficient as you let it be. Recently I’ve seen a good example that illustrates how, without diligent application performance management, multi-million WAN optimization investments can quickly turn into a…
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Wire Data: A 20-year history & a bright future

While the term “wire data” may be relatively new, the concept isn’t; probes and capture agents have been collecting and examining network traffic almost from the beginning of network time. The term has been used casually by…
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Application Performance Analytics: A Network Framework

So, why a discussion around Application Performance Analytics? Well, there’s a lot of buzz in this industry around the topic of performance analytics – an informal subset of IT operations analytics (ITOA) – as a solution to…