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Where APM Agents Fear to Tread

How important is APM to your organization? Assuming you’re reading this in the 21st century (if not, come back to the future!), the answer is probably pretty important. Your applications are the business. The digital experiences of your…
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What is the expected response time to deliver good user experience?

A while ago I wrote about measuring user experience or customer experience by applying the User Experience Index as the metric to monitor in today’s digital performance world. To obtain the right insight we must consider…
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Top APM Acquisition Criteria and Behavior – and a Key Inhibitor

Lately I’ve been looking at some APM-related trends – specifically APM Acquisition Criteria and Behavior — to determine, to some degree, motivates an organization to purchase. I’ve also been  reading blogs, reading…
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IT’s Little Secret: Too little End-User Experience (EUE) data use

Many of us are grappling with the modern demands of digital business; developing new mobile apps, evaluating security in the face of IoT, moving to hybrid clouds, testing approaches to defining networks through software. It’s all part…