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RUM: the secret to customer satisfaction at Royal Caribbean

Customer experience is the key driver to success across the service industry. Nowhere is this more apparent than in the highly-competitive cruise industry, where passenger satisfaction is the highest priority. At this year’s Perform Event,…
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AIOps done right: introducing the next generation of software intelligence

In the ever increasingly competitive software market, it’s important to stay ahead of the competition – always looking five, ten years ahead of your current position. To do this, and do this well, you need to innovate. And that’s…
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How microservices can benefit your business

No company, no matter its size or industry, is safe from disruption. It’s easier than ever for new entrants to enter a market and turn entire industries upside down. Unless organizations can nimbly innovate at the speed of their competition,…
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Taking performance to the next level with “Superminds”

The first word that comes to mind as I head out to the 2019 Dynatrace conference in Las Vegas is Perform!! After all, that is what the event is labeled as — #Perform2019. And on my way, I am reading Superminds – the The Surprising…
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Integration best practices: pioneer digital transformation with community

To understand the value of community and evangelism to your organization, it’s important to imagine one without it.You set out with excited anticipation for day one of a new job. Upon arrival, excitement slowly gives way to disappointment…
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Key NRF 2019 takeaway: the need for retail’s new platform-based business model

Last week’s NRF show made the digital imperative for retailers loud and clear – from analytics, AI, IoT, and chatbot demos to even the occasional robot, attendees were presented with the promises and perks of next-gen retail technology.One…
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CIO insights: 3 key takeaways for digital transformation

Seventy four percent of companies are going through some form of digital transformation. With percentages that high, there must be value buried somewhere in these initiatives, right? From my perspective, having worked as a strategic advisor…
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A path to leadership buy-in for your efforts to change the IT status quo

The fiscal year is ending and once again, your efforts to get modernization improvements funded haven’t planned out. You know that this lack of funding won’t stop any of your partners from decrying the competency or effort of IT.You…
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A practical guide to winning in the API economy

When an organization uses APIs to build new products, new business channels, and new business models in ways that ultimately produce new revenue or other measurable value, that organization is often said to be “monetizing its APIs.”In…
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6 reasons you don’t want to miss MuleSoft Summit London

MuleSoft Summit is returning to London on Tuesday, 13th of November at the ExCel Centre.  The one-day event will provide hands-on sessions focused on driving digital transformation and innovation for CIOs, IT leaders, architects, and…