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Air Canada: Digital Performance Insight at Perform 2018

Performance engineering and service excellence is a major initiative at Air Canada, the country’s main airline carrier, which is creating a transformation not only in their technology, but overall culture as well. At Perform 2018, Dynatrace’s…
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Experian at Perform 2018: Dynatrace saves them 70% in SLA costs

The tech blogosphere has recently seen a cache of opinion and items concerning “real time feedback”; is it good for your business? How should it be used? Is it reliable enough to impact business-critical decisions? This was precisely…
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A Tale of Two Load Balancers

It was the best of load balancers, it was the worst of load balancers, it was the age of happy users, it was the age of frustrated users. I get to see a variety of interesting network problems; sometimes these are first-hand, but more frequently…
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‘Tis the Season for Dynatrace

Twas the night before “go live” and everyone knew,If the code didn’t work, their careers would be through.The code was reviewed and load tests were started,Every metric was precisely charted. The results came back and they…
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Defending the Network: Flow vs. Wire Data

In recent months, at multiple customers, I’ve had the opportunity to observe shockingly similar problems that follow an unfortunately common scenario:There is a perceived site issue A war room or incident is started The network is…
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Why WAN optimization requires performance management

WAN optimization can only be as efficient as you let it be. Recently I’ve seen a good example that illustrates how without diligent application performance management, multi-million WAN optimization investments can quickly turn into a…
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Defending the Network: Flow vs. Wire Data

In recent months, at multiple customers, I’ve had the opportunity to observe shockingly similar problems that follow an unfortunately common scenario: There is a perceived site issue A war room or incident is started The network is…
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Why WAN optimization requires performance management

WAN optimization can only be as efficient as you let it be. Recently I’ve seen a good example that illustrates how, without diligent application performance management, multi-million WAN optimization investments can quickly turn into a…
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The Opposite of War Room Isn’t Peace Room

Last week, I was trying to come up with a term for the opposite of war room. Why? I made a note a few months ago while reading a Gartner paper extolling the virtues of wire data, specifically as applied to the modern data center’s availability…
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Digital Performance Management: From Alarm to Resolution

Application performance problems can be quite challenging to resolve and even more difficult to predict. In my role as Dynatrace Guardian Consultant — leading the implementation of APM best practices with our customers — I’ve…