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AWS Contact Center Day – July 2021

Earlier this week, I ordered from Amazon.fr a box of four toothpaste tubes, but…
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Amazon Connect – Now Smarter and More Integrated With Third-Party Tools

We launched Amazon Connect in 2017 and, since then, thousands of customers have created their own contact centers in the cloud. Amazon Connect makes it easy for non-technical customers to design interaction flows, manage agents, and track performance…
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Amazon Connect Introduces Web & Mobile Chat for a True Omnichannel Contact Center Experience

When we started Amazon in 1995, it was with the mission to be the earth’s most customer-centric company. It obviously requires many talented individuals and technologies to deliver on that vision, including contact centers. As Amazon’s…
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New – Amazon Connect and Amazon Lex Integration

I’m really excited to share some recent enhancements to two of my favorite services: Amazon Connect and Amazon Lex. Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better…