Entries by Jaime DAnna

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RUM: the secret to customer satisfaction at Royal Caribbean

Customer experience is the key driver to success across the service industry. Nowhere is this more apparent than in the highly-competitive cruise industry, where passenger satisfaction is the highest priority. At this year’s Perform Event, Royal Caribbean demonstrated this as Carlos Gutierrez-Menoyo, Senior Operations Manager of eCommerce, explained in detail the company’s commitment to customer […]

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Neiman Marcus Chooses Dynatrace for Digital Transformation

Neiman Marcus Group comprised of 5 luxury retailers and over 42 stores nationwide. As with many retailers, E-commerce has become the fastest-growing segment of their business. As the Neiman brand is synonymous with luxury, the company is adamant that the performance of their website reflect the fact that the experience of their online customers is […]

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Experian at Perform 2018: Dynatrace saves them 70% in SLA costs

The tech blogosphere has recently seen a cache of opinion and items concerning “real time feedback”; is it good for your business? How should it be used? Is it reliable enough to impact business-critical decisions? This was precisely the topic of a presentation given by Experian at Perform 2018, the Dynatrace User Conference held in […]

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SAS Chooses Dynatrace to Eliminate Silos in their Digital Transformation

As more organizations seek to maximize the power of digital technology in order to maintain or capture further market share, the topic of breaking or eliminating silos is one which constantly presents itself as one of the key challenges for Digital Transformation. At this year’s Dynatrace user-conference, Perform 2018 held in Las Vegas, NV back […]

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Session Replay: bullet-proof strategy for customer support

If a picture is worth a thousand words, then what is a video worth? Well…the exact amount to win your case—and nowhere is this more true than in the realm of Customer Support. In any given transactional website, typically users call into support departments because: The user session is not allowing them to accomplish their […]